Frequently Asked Questions

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

How can I add a shipping address to my address list?
To add a shipping address, first Sign In and then click on Account Info in the left menu. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, first Sign In and then click on Account Info in the left menu. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?
Before you place an order at Artevo, you must register. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Sign In page and click "Forget your password? Click here". Fill in your email address and your password will be sent to the email address you provided at registration.

My Gallery

How do I access My Gallery?
You must sign in to access and see the items in your Gallery.

How do I create a Gallery in My Gallery?
To create a Gallery you must be a registered user. After signing in, click on the My Gallery link. When you find a product that you want to add to your Gallery, click on the "Store in My Gallery" link. All the items you store will be added to the Current Gallery.

What is my Current Gallery in My Gallery?
Your Current Gallery is the default Gallery created by you. Any items that you wish to add to the Gallery will be added to this current one by default. If you want to choose any other Galleries as your Current Gallery, click on "Make this my current Gallery" and then click the "MAKE THIS MY CURRENT GALLERY" button.